Tom Stevens,
Operational Leadership Team
“It’s a simple but powerful reminder that leadership is as much about how we show up as it is about what we do.”
Great leadership isn’t about having all the answers – it’s about having the right tools for the moment. Since participating in the Personal Leadership Programme I have been using the ideas, frameworks, and learning that helps me improve the quality of conversations and unlock the full potential of those I work with.
One of the most impactful ideas I’ve leaned into is strengths-based conversations. Taking the time to understand what team members enjoy and naturally excel at has helped me shape opportunities that fit them better. In one instance, it even led to a change in someone’s work profile to break a cycle of underperformance, an example of how aligning roles with strengths can create new momentum.
I’ve also shared these tools at the team level. At our last team event, I delivered a session on Transactional Analysis, encouraging greater awareness of ego states and how they show up in our daily interactions. The feedback was very positive, reinforcing the value of bringing psychological insight into the workplace in a practical, accessible way.
Mentoring has been another area where I’ve applied this thinking. I’ve used the Map of Influence and a strengths focus to help colleagues clarify their goals and approach them with purpose. It’s been rewarding to see how these tools not only shift mindset but also help people take action with more confidence.
Of course, there are still moments of challenge. In those times, I return to my notes and ground myself in one of the key mantras I’ve learned: “Clear is kind.” Even when it feels uncomfortable, I’ve found that being honest and direct, while still compassionate, is crucial for progress and trust.
Finally, I try to embody the principle of being a “bucket filler”, aiming to make a positive impression in every interaction. It’s a simple but powerful reminder that leadership is as much about how we show up as it is about what we do.
So, what’s in your leadership toolbox? The more intentional we are about the tools we use, from strengths conversations to thinking frameworks and reflection prompts, the more we can elevate our conversations, our culture, and our collective success.